Wnibet Help Center — find answers to all your questions, right here

Account Help

How do I create a new account?

Opening an account on Wnibet is quick and easy — just three simple steps:

I can't log in — what do I do?

The most common reason for login issues is a mistyped password. Double-check your capitalization. If you've forgotten your password, click "Forgot Password" on the login page — an OTP will be sent to your registered mobile number. If your account is locked, contact us via live chat and our support team will sort it out quickly.

How important is account verification?

Verification is not required for regular play. However, for large withdrawals, Wnibet may ask you to verify your identity as a security measure — this is to keep your account protected. Simply submit a photo of your National ID and you're good to go.

Payment Support

How do I deposit via bKash?

My deposit is showing as pending — what do I do?

If your deposit is showing as pending, wait 30 minutes first. In most cases, it's a network delay and will resolve automatically. If it's still not credited after 30 minutes, contact us via Live Chat with your bKash transaction ID.

How long does a withdrawal take?

• bKash: Usually within 15–30 minutes. Up to 1 hour during peak times.
• Nagad: Average processing time: 20–45 minutes.
• Rocket: Usually between 30 minutes and 1 hour.
• Large amounts (৳50,000+): Additional verification may take 2–4 hours.

Bonus Support

How do I claim my welcome bonus?

After your first deposit on Wnibet, a 150% bonus is added automatically — no code required. The bonus is valid for 30 days, so make sure to use it in time.

What is a wagering requirement?

Bonus funds cannot be withdrawn directly. You first need to wager the combined total of your bonus and deposit a set number of times — this is known as the wagering requirement. For example, if the requirement is 20x and your bonus is ৳3,000, you'll need to place ৳60,000 in bets. After that, the bonus converts to real balance.

My bonus wasn't credited — what do I do?

Try refreshing the page first — server updates can occasionally cause a short delay. If your balance still hasn't updated after 15 minutes, contact live chat with your deposit transaction ID and the support team will add it manually.

Games Support

Games aren't loading — what do I do?

• Refresh the page and clear your browser cache.
• Check your internet connection — a 3G connection or better is enough to run the games.
• Use the latest version of Chrome or Firefox.
• Turn off your VPN — many games won't work while a VPN is active.

Lag in Live Casino

Live Casino streaming requires a stable internet connection. Use 4G or Wi-Fi for the best experience. If your connection is weak, set the video quality to "Low" or "Medium" in the game settings for smoother playback.

Game disconnected mid-session

This usually happens due to a network disconnection. Wnibet's game system automatically saves your session. Just log back in and return to the game — you'll pick up right where you left off. If a bet seems to have gone missing, send a screenshot to live chat.

Security Help

How do I change my password?

Go to the "Security" tab in your profile settings. Enter your current password, then your new password twice. Your new password must be at least 8 characters long and include at least one number and one special character.

If you suspect your account has been hacked

Change your password immediately and contact Live Chat. The support team will temporarily lock the account and launch an investigation. Never share your login details with anyone — Wnibet staff will never ask for your password.

Watch Out for Phishing

Wnibet's official website is wnibet.ws. Do not log in to any site with a similar-sounding name. Always check the URL carefully before clicking any link received via SMS or email.

Direct Contact

Quick Tips

• Don't forget to include the reference number in the comments when sending via bKash.
• Take screenshots — they serve as proof if something goes wrong.
• Use your bonus before it expires.
• Keeping your mobile browser up to date ensures games run smoothly.
• Avoid clicking suspicious links. Always go directly to wnibet.ws by typing it in your browser.

Quick Navigation

• View Bonuses & Offers
• Game Library
• VIP Program
• Latest Promotions
• FAQ Page
• Responsible Gaming

After creating your Wnibet account, you can update your details at any time from your profile settings. To change your mobile number, contact live chat — this is handled manually for security purposes.

Accounts that haven't been logged into for a long time may become inactive. If that happens, just reach out via Live Chat and the support team will reactivate it for you. If you want to close your account entirely, that also needs to be done through support — it can't be done directly from settings.

Wnibet believes gaming should be a source of entertainment, not financial stress. That's why the platform offers deposit limits, session limits, and self-exclusion options.

If you feel your gambling is getting out of control, pause your account immediately from your profile settings. For more information, visit our Responsible Gaming View page.

Wnibet is fully mobile-friendly. You don't need to download a separate app — everything works right from your mobile browser. Open wnibet.ws in Chrome or Safari and the mobile version loads automatically.

For easier access, add a shortcut to your home screen from the browser — it works just like an app. On Android, use "Add to Home screen" from the Chrome menu; on iPhone, use "Add to Home Screen" from Safari's share menu.

Wnibet lets you bet on all major sports worldwide, including cricket, football, and tennis. With the live betting option, you can place bets while a match is in progress, with odds updating in real time.

Cancellations are limited — you can use the Cash Out option before a match starts, if available. Once a match is underway, bets generally cannot be changed or cancelled. Think carefully before placing your bet.